Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Dec 9, 2025

1 year at first source

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy hiring process and good incentives fir sales associates

Cons

Improper management and no scope to grow

Firstsource Solutions Response

5mo

Thank you for your honest feedback. We’re glad to hear you found the hiring process smooth and the incentive structure rewarding for sales associates. We encourage you to have an open conversation with your HR partner or reporting manager to share specific inputs this helps us identify areas for improvement and create clearer growth pathways for employees.

2.0

Dec 2, 2025

Once Great, Now Needs Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The difficulty of the work depends on the account; some accounts are easier than others.

Cons

The quality of management has declined.

2.0

Nov 21, 2025

Don’t back up their word

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home and equipment provided

Cons

Company will dangle the carrot of opportunities and growth They will provide you with long term targets to hit, whenever these are achieved and even exceeded the same old ‘the business has changed its direction, cliche will come out There is a serious and deep seated allowance for the top 10-20% of performers to carry the weight for the rest of the team. Low performers are allowed to get away with making no attempt to work towards targets, however if a high performer drops even 5% they are verbally lashed. As a manager the expectation is… and I quote “we pay you for 37.5 hours, however you will need to work at least 50”

Viewing 328 - 330 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

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1 year at first source

Once Great, Now Needs Work

Don’t back up their word

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