Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jan 2, 2026

Not people friendly and very less hikes

Associate director

Recommend

CEO approval

Business Outlook

Pros

None. Very few. Almost Zilch

Cons

Too many to list here

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. At Firstsource, we value open and honest communication, and feedback like yours helps us understand where we can improve. We encourage you to have an open conversation with your HR partner or manager to share specific concerns this will help us address them more effectively and ensure that employees feel valued and supported.

1.0

Dec 24, 2025

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

work from home thats it

Cons

Low pay, hires anyone with a pulse creating massive skill vacuums and issues. Recently stole a week worth of pto from every employee Removed multiple holidays off the calendar when met with cost of living adjustment requests, gave fake promotions to employees, then purposefully waited 6-8 months so they fell in line with normal yearly increases so they could combine both into one insulting 2% increase

5.0

Dec 12, 2025

Employ centric company

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

I have had a great experience working here. The work environment is very welcoming and collaborative, which makes it easy to stay motivated and engaged. The company truly encourages growth and provides ample opportunities for professional development, helping employees advance their careers. Additionally, the work-life balance is excellent, with flexible schedules and support that allow employees to maintain a healthy personal and professional life. Overall, it's a fantastic place to work that values its employees and promotes a positive, growth-oriented culture.

Cons

I haven't encountered any downsides or drawbacks about the company." "There are no notable cons I can think of; everything has been positive."

Firstsource Solutions Response

5mo

Thank you for sharing your experience! We’re delighted to hear that you’ve had such a positive journey with us. It’s great to know that you value the welcoming and collaborative work environment, the focus on professional growth, and the flexibility that supports a healthy work-life balance.

Viewing 325 - 327 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Not people friendly and very less hikes

Stay away

Employ centric company

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