Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Mar 25, 2026

Company Review

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Work pressure can be high at times, and work-life balance could be improved. Limited employee engagement activities and fewer opportunities for relaxation. Management can focus more on employee well-being and motivation

Cons

Supportive team environment and good learning opportunities. Work processes are well structured, and there is scope to improve skills. Colleagues are helpful, and the workplace maintains a professional atmosphere

2.0

Jan 12, 2026

Ok for the first job doing claims.

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Work from home was the best part.

Cons

Pay per claim but during training 17 hour.

Firstsource Solutions Response

5mo

Thank you for taking the time to share your feedback. We are happy to hear your satisfaction with our remote work option. We work hard to ensure our Firstsourcers feel well supported and engaged even when working from home. We are happy to know that this was part of your experience. We hear your concern surrounding our claims pay structure. Though we work with both our client and teams to ensure our pay meets market standard, we understand if this is not a great fit for all who experience it. Your feedback is valuable as we continue to monitor our pay structures for areas to improve. Thank you again for your thoughts.

1.0

Jan 4, 2026

N.a

Trainer

Recommend

CEO approval

Business Outlook

Pros

People were good . .

Cons

Could have been paid better

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the people and workplace culture teamwork and collaboration are qualities we take great pride in at Firstsource. Salaries are reviewed periodically and are aligned with company standards and performance metrics,

Viewing 322 - 324 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Ok for the first job doing claims.

N.a

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