Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

187 reviews

4.0

Dec 3, 2024

Overall good company with excellent work culture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Unlimited incentive Leaves managed well Good Work culture

Cons

Rotational shift No fixed off

Firstsource Solutions Response

Thank you for your feedback! We’re glad to hear that you appreciate the unlimited incentive structure, effective leave management, and positive work culture. Providing a supportive and rewarding environment is something we prioritize. Rotational shifts and lack of fixed offs, these are structured based on business requirements to ensure smooth operations. However, we strive to make schedules as employee-friendly as possible while meeting organizational needs.

5.0

Nov 23, 2024

good company's

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

they take care of all employees

Cons

no any highlighted con are in the company.

Firstsource Solutions Response

Thank you for your feedback! We’re delighted to hear that you feel the company takes care of its employees—this is a core value we strive to uphold. Your mention of no highlighted cons is truly encouraging and motivates us to continue fostering a positive and supportive work environment.

3.0

Nov 18, 2024

.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

U can earn in incentives

Cons

Work pressure is more sometimes

Firstsource Solutions Response

Thank you for sharing your feedback! It's great to hear that the opportunity to earn incentives is a positive aspect of your experience. We strive to reward performance and provide motivating opportunities for our employees. We understand that work pressure can sometimes be high, but it is primarily driven by client requirements and schedules. We appreciate the dedication and hard work of our team in managing these demands, and we remain committed to supporting employees to maintain a healthy work-life balance wherever possible.

Viewing 34 - 36 of 187 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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Overall good company with excellent work culture

good company's

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