Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Firstsource Solutions.

Question 3

How happy are Customer Service Representative CSR professionals working at Firstsource Solutions?

Accepted Answer

93% of Customer Service Representative CSR employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Customer Service Representative CSR professionals have also rated Firstsource Solutions with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (69), Senior Analyst (68), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Claims Examiner (54), Customer Service Representative (CSR) (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

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