Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

5.0

May 25, 2023

work cuture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

firstsource is bestplace to start your career as BPO agent

Cons

There is no negative point from my point of view.

Firstsource Solutions Response

We really appreciate you taking the time to share your experience with us. It's wonderful to hear that you have found our organization to be the ideal starting point for your professional journey. We strive to create an environment that nurtures talent, provides growth opportunities, and promotes career advancement, we value the contributions of every team member and encourage their professional aspirations.

5.0

May 20, 2023

Short term goal

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very low pressure, team leaders are supportive

Cons

No hikes, no growth, salaries need to increase

Firstsource Solutions Response

Thank you for leaving a review. We are delighted to hear that our team leaders are providing support to their team members. Strong leadership is crucial for fostering a positive work environment and promoting the success of our employees. We appreciate the feedback regarding salaries. We regularly evaluate our compensation packages to ensure they remain competitive within the industry and align with the contributions of our employees. We are committed to fair and equitable compensation practices and will take this feedback into consideration as we continue to assess and make adjustments where necessary.

5.0

Apr 29, 2023

All Rounder

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

I got a all rounder award in last month this is very help to encouraged my self

Cons

Conducted More programs like games

Viewing 73 - 75 of 187 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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