employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
3.0
Jun 9, 2023
Recommend
CEO approval
Business Outlook

Pros

You may gain entry-level exposure to the corporate world.

Cons

Extreme internal politics. Work-life balance doesn't exist; eventually, you'll forget that you have a life outside work.

avatar
Firstsource Solutions Response
3y
Thank you so much for taking the time to leave us feedback. We firmly believe that a healthy work environment contributes to employee satisfaction, productivity, and overall well-being, we apologize for any inconvenience caused. We value fairness and equality in our organization. We strive to create a workplace where promotions and career opportunities are based on merit and not influenced by politics. We are committed to providing equal opportunities for growth and development to all employees. We take all feedback seriously and are always working on initiatives to improve communication across the organisation and foster a culture that values each colleague as an individual.
3.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

They will not fire you easily until you’re totally unproductive

Cons

If you want to grow financially Firstsouce is not a good payer

avatar
Firstsource Solutions Response
3y
Thank you so much for this review. We understand that financial concerns can be significant. We are pleased to see that the management team's support is recognized and valued by our staff. Our commitment to fostering a positive and supportive work culture remains a top priority. We understand that different individuals have varying needs and priorities, and we strive to strike a balance between financial considerations and providing a supportive workplace.
3.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Back-end work , non-work pressure

Cons

No growth , less salary

avatar
Firstsource Solutions Response
2y
Thank you so much for sharing your experience with us. Our goal is to create a workplace where everyone feels valued, supported, and can grow both personally and professionally. We are dedicated to creating pathways for professional development and career advancement within the organization where every employee not only receives fair compensation but also has the chance to thrive and advance in their career.
Viewing 70 - 72 of 188 Reviews

Glassdoor has 4,316 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.