Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

188 reviews

5.0

Jul 22, 2023

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Fantastic environment, awesome manager and team

Cons

Nothing bad about this everything perfect

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We take immense pride in creating a fantastic work environment where everyone feels valued, supported, and motivated to excel. Having an awesome manager and a strong team is crucial to the success of any organization. We believe in fostering strong leadership and promoting a collaborative and inclusive culture. We strive to ensure that everything is perfect for our employees, from providing the necessary resources and infrastructure to offering opportunities for growth and development. Your positive feedback is a testament to our commitment to creating a rewarding and fulfilling work experience.

5.0

Jul 15, 2023

Good people and peaceful work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Easy process, no work pressures, good and helpful people.

Cons

Salary is very less and no free transportation.

Firstsource Solutions Response

Thank you so much for sharing your experience with us. We are proud to have a team of good and helpful people who contribute to a collaborative and friendly workplace culture. We value the importance of teamwork and believe that a cohesive team is essential for achieving common goals and driving success. We strive to provide competitive compensation packages that align with industry standards and reflect our appreciation for our employees' hard work and dedication. We are exploring various transportation options.

5.0

Jun 24, 2023

Friendly environment

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

I feel like it's the best place for freshers to start their career in bpo sector

Cons

Not much of cons because everything is perfect

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We believe in the potential of fresher’s and understand the importance of providing a solid Launchpad for their careers. Our comprehensive training programs equip you with the necessary skills and knowledge to succeed in the BPO industry. We provide a supportive environment where you can learn and grow, gaining valuable experience that will set you on a path to success.

Viewing 67 - 69 of 188 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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