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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
1.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing is good over there

Cons

Don't provide salary on time

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are committed to rectifying this issue and ensuring that salaries are disbursed promptly and consistently. Timely salary payments are crucial, and we recognize that any delay can cause significant inconvenience. We apologize for any inconvenience you have faced, and we appreciate your feedback, which will help us rectify these issues and provide a better working environment for our employees. Your well-being and job satisfaction are our top priorities, and we are committed to resolving these challenges.
2.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Intricate process knowledge Build network

Cons

Worst management No proper hike Senior associate getting accused for POSH Paid parking Unrealistic targets

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are dedicated to creating a workplace where our employees thrive and feel valued. Our employees are our most valuable asset, and we are dedicated to their well-being and professional development. We recognize the need for improved management practices and will invest in training and support for our management team to ensure a more positive and supportive work environment. We are committed to reviewing and revising our compensation policies to align them with industry standards, ensuring that our employees are fairly rewarded for their contributions. We take allegations of harassment very seriously and have strict procedures in place to investigate and address such concerns promptly. Our goal is to maintain a safe and respectful workplace for all.
4.0
Aug 1, 2023

Good

Recommend
CEO approval
Business Outlook

Pros

Management is good enough to sustain

Cons

Salary increments are less in FSL

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. Our management team is dedicated and proficient in maintaining the sustainability of our organization. We believe that effective leadership is crucial for the success and growth of our company.We offer a range of benefits and opportunities for professional growth within the company. We strongly encourage performance-based increments and reward exceptional achievements. We're also committed to continuously reviewing and adjusting compensation packages when possible, as part of our strategy to retain.
Viewing 64 - 66 of 188 Reviews

Glassdoor has 4,317 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.