Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

187 reviews

3.0

Mar 15, 2017

I have been working for the last 15 months, became an employee because of ISGN acquisition

Csa

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and Sr people who does not expect much than their salary. Decent cafeteria and food at affordable price. Some process are good while some are managed poorly.

Cons

Cant expect anything other than work, no benefits apart from sal. Very stingy management that does not allocate any funds for recreational activities like team lunch, outing and not even an annual party unless sponsored by client.Must pay for transport also.

5.0

Sep 28, 2016

Firstsource

Csa

Recommend

CEO approval

Business Outlook

Pros

I have worked for the company for a few years now and have really enjoyed my time working here. There are lots of opportunities to grow within the company and lots of incentive schemes.

Cons

Some team members have a negative attitude and this is unhelpful when doing a long shift. However, this is often the case in most working environments.

Firstsource Solutions Response

We are delighted to hear you are enjoying your time working for the company and would like to thank you for your ongoing efforts. We aim to offer our employees a wealth of development opportunities and we strive to create an environment that allows you to do your best work. Thanks for taking the time to write this great review.

4.0

Sep 10, 2016

I have been working at FSL for more than 2 years.

Csa

Recommend

CEO approval

Business Outlook

Pros

Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees.

Cons

have been working at Jardine Lloyd full-time (More than a year) Pros Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees. Cons A little exposure for support staff. Their work is recognized rarely. Top management is good but middle management needs to more matured.

Firstsource Solutions Response

Thank you for your great feedback. At Firstsource, reward and recognition are an important part of our culture. Only by motivating our employees can we guarantee the satisfaction of our clients and their customers. We would like to thank you for your contribution and your feedback helps us to make Firstsource a better place for our current and future employees.

Viewing 169 - 171 of 187 Reviews

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Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions CSA - Customer Service Associate reviews

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I have been working for the last 15 months, became an employee because of ISGN acquisition

Firstsource

I have been working at FSL for more than 2 years.

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