Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 270 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 270 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries and benefits at Firstsource Solutions .

How happy are Sr. CSA professionals working at Firstsource Solutions?

89% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 119 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "Good work culture and learning" ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.4

89% would recommend to a friend

(270 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Career opportunities

4.2

Culture & values

4.1

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 270 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

270 reviews

3.0

Mar 15, 2017

I have been working for the last 15 months, became an employee because of ISGN acquisition

Csa

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and Sr people who does not expect much than their salary. Decent cafeteria and food at affordable price. Some process are good while some are managed poorly.

Cons

Cant expect anything other than work, no benefits apart from sal. Very stingy management that does not allocate any funds for recreational activities like team lunch, outing and not even an annual party unless sponsored by client.Must pay for transport also.

3.0

Dec 21, 2016

Do job first discus other things letter

Senior csa

Recommend

CEO approval

Business Outlook

Pros

My job is to support client end user and solve there issue what comes from client side

Cons

If you want your full salary, you have to fight with management , and there is no guarantee your deducted salary back

Firstsource Solutions Response

Thank you for taking the time to leave us your review. I'm sorry to hear that your experience with Firstsource has not been a good one so far. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.

5.0

Sep 28, 2016

Firstsource

Csa

Recommend

CEO approval

Business Outlook

Pros

I have worked for the company for a few years now and have really enjoyed my time working here. There are lots of opportunities to grow within the company and lots of incentive schemes.

Cons

Some team members have a negative attitude and this is unhelpful when doing a long shift. However, this is often the case in most working environments.

Firstsource Solutions Response

We are delighted to hear you are enjoying your time working for the company and would like to thank you for your ongoing efforts. We aim to offer our employees a wealth of development opportunities and we strive to create an environment that allows you to do your best work. Thanks for taking the time to write this great review.

Viewing 250 - 252 of 270 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions Sr. CSA reviews

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I have been working for the last 15 months, became an employee because of ISGN acquisition

Do job first discus other things letter

Firstsource

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