Firstsource Solutions Sr. CSA reviews

3 weeks of virtual training and yet we don't even know how to transfer a call! Thrown right in to live calls with little to no support. This is the modern day equivalent of being thrown to the lions. Those that fail, i.e. pretty much everyone, are berated and screamed at. HR are completely useless. They know nothing, say nothing, and do their very best to avoid everyone. No wonder, employees are desperately unhappy as FS and HR will, typically, be their first point of contact.

Pointless training, you will not be ready to use the systems they use. They say before you get to the floor "Ask for as much help from the team leaders and floor walkers, they are paid to help you", reality is most of them don't care and will huff and then berate you if you don't get something within a micro second. The constant barrage of sales enforcement (although throughout the training you'll be told it's a no pressure environment). Absolutely no understanding if you take time off for illness or God forbid your children are sick. No support. Everyone in this place smiles at you and tells you what you want to hear, slaps you on the back and pretends to be the bestest friends you've ever had whilst all the time looking after number 1, watch your back in this place. Seriously if you are thinking of taking up a place to work here, don't be surprised if within a week or 2 you are looking for a way out. There is a revolving door at the entrance for a very good reason. Stay away and keep your dignity intact.