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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.3

97% would recommend to a friend

(60 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

60 reviews
5.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Morning shift, good pay, working system.

Cons

Sometimes shift change every one month

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Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear you appreciate the morning shifts, good pay, and efficient working systems. These aspects are central to creating a supportive and rewarding work environment, these changes are based on business requirements and are scheduled to ensure transparency and smooth operations.
5.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Best work environment Cab facility both ways helpful TLs Minum work pressure

Cons

Never got the exact pay in hand and lots of deductions

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Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear that you appreciate the work environment, cab facility, supportive team leaders, and manageable work pressure at Firstsource. All deductions are made as per company policies and individual performance metrics. We ensure transparency in our payroll processes, and employees can always reach out for clarification on their salary structure.
4.0
Aug 30, 2024

Satisfactory

Recommend
CEO approval
Business Outlook

Pros

Incentives are great but base salary not enough!

Cons

Base salary is not good if u are not able to perform and earn incentives

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We're pleased to hear that you appreciate the incentives we offer, as they are designed to reward performance and motivate our team. We understand that the base salary may not meet everyone's expectations, especially in cases where performance and incentives are tied closely together. Our goal is to create a performance-driven culture where individuals are rewarded for their contributions.
Viewing 13 - 15 of 60 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.