Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by category

4.4

Senior management

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Career opportunities

4.0

Work/Life balance

4.0

Compensation and benefits

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

62 reviews

5.0

Oct 28, 2024

Company review

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Best work environment Cab facility both ways helpful TLs Minum work pressure

Cons

Never got the exact pay in hand and lots of deductions

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you appreciate the work environment, cab facility, supportive team leaders, and manageable work pressure at Firstsource. All deductions are made as per company policies and individual performance metrics. We ensure transparency in our payroll processes, and employees can always reach out for clarification on their salary structure.

4.0

Aug 30, 2024

Satisfactory

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

Incentives are great but base salary not enough!

Cons

Base salary is not good if u are not able to perform and earn incentives

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're pleased to hear that you appreciate the incentives we offer, as they are designed to reward performance and motivate our team. We understand that the base salary may not meet everyone's expectations, especially in cases where performance and incentives are tied closely together. Our goal is to create a performance-driven culture where individuals are rewarded for their contributions.

4.0

Jun 26, 2024

Great start

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

I joined as a fresher with 17.700 salary but soon I was a got appreciation and it was of 22.200 because I was accredited SE grade by them which was around 8 months later and you can earn with incentives additional 20/25k in hand each fiscal but solely depends on your performance

Cons

I would say that sac off bonanza are a game changer and that you should consider it coz if you're an performer plus did sac offs then upto 55k in hand for each month you can earn

Viewing 16 - 18 of 62 Reviews

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Great start

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