Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (62 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews

5.0

Aug 29, 2025

Great place to work

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

* Great opportunity for freshers to start the their career * Great Incentives * Career opportunities * Helpful Management

Cons

Nothing much It's the best place to start

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. Firstsource is an excellent place for freshers to begin their careers, offering strong learning opportunities, attractive incentives, and clear career growth prospects. The management is approachable and supportive, ensuring employees feel guided and encouraged throughout their journey. With its positive work culture and growth-oriented environment, it truly stands out as one of the best places to start and build a career.

5.0

Jul 28, 2025

Feedback

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support from the TL and all the members and colleague’s, lot to learn about the process

Cons

There is nothing negative I can say may be when come to appraisal can consider little hike other than that all good

5.0

Jul 18, 2025

Supportive Work Culture with Good Opportunities

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

Friendly, collaborative environment with approachable leadership.Very Supportive Management, Stable projects and strong client portfolio with Learning opportunities.

Cons

There is no major Concerns to say, if we are facing any issues concerns management will clear on time.

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s great to hear you value the friendly, collaborative environment and the supportive management at Firstsource. We’re glad that the learning opportunities and stable projects have contributed to a positive experience for you. We will continue to focus on creating an environment where employees feel empowered to take initiative and grow.

Viewing 10 - 12 of 62 Reviews

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