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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Senior Customer Service Associate reviews

      4.3

      97% would recommend to a friend

      (60 total reviews)
      avatar

      Ritesh Idnani

      100% approve of CEO

      98% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.2

      Senior management

      4.2

      Career opportunities

      4.0

      Work/Life balance

      4.0

      Compensation and benefits

      Senior Customer Service Associate employees have rated Firstsource Solutions with 4.3 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      60 reviews
      4.0
      Dec 24, 2025

      Great Culture, Work Life Balance and Amazing Growth

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

      Cons

      No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.
      5.0
      Dec 13, 2025

      Stable Job with Skill‑Building Exposure

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive Work Environment Good Place for Freshers Opportunities to Learn Job Stability in Many Processes Flexible Shifts (in some processes) Large Global Company

      Cons

      High Work Pressure in Certain Processes Shift Timings May Be Challenging Process‑Dependent Experience Frequent Changes in Client Projects

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing such a detailed and thoughtful review! We’re delighted to hear that you value the supportive work environment, learning opportunities, and job stability that Firstsource provides. It’s great to know that you see us as a good place for freshers and appreciate the flexibility and global exposure we offer. Recognition programs, maintaining open communication, and expanding internal career pathways are aligned closely with our ongoing efforts to strengthen engagement, learning, and growth opportunities for all employees.
      Viewing 4 - 6 of 60 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Senior Customer Service Associate reviews

      Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.