Is Firstsource Solutions a good company to work for as a Software Engineer?

Software Engineer professionals working at Firstsource Solutions have rated their employer with 3.4 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Software Engineer Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Software Engineer interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Software Engineer employees well?

Software Engineer professionals rate their compensation and benefits at Firstsource Solutions with 3.4 out of 5 stars based on 19 anonymously submitted employee reviews. This is 11.1% worse than the company average rating for salary and benefits. Find out more about Software Engineer salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Software Engineer reviews

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3.4

99% would recommend to a friend

(19 total reviews)

Ritesh Idnani

100% approve of CEO

96% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Work/Life balance

3.4

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

2.7

Senior management

Software Engineer employees have rated Firstsource Solutions with 3.4 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Software Engineer professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Software Engineer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

19 reviews

3.0

Jun 9, 2026

Good and relaxed working environment with no drawbacks

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good and Relaxed Working Environment

Cons

No Cons faced as of now

3.0

Nov 17, 2025

Good company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

No Pros. But not a bad company

Cons

No cons but Culture is boring

Firstsource Solutions Response

4mo

Thank you for sharing your honest feedback. It’s good to know that while you may not have specific pros or cons to highlight, your overall experience hasn’t been negative. At Firstsource, we continuously work to make the workplace more engaging and vibrant through employee engagement initiatives, learning programs, and collaborative activities.

3.0

Nov 10, 2025

Good

Software developer

Recommend

CEO approval

Business Outlook

Pros

WFH good for learning work life balance is also fine

Cons

work culture is poor . increment / promotion cycle is annual

Viewing 1 - 3 of 19 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative (2 Days Off)

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

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Firstsource Solutions Software Engineer reviews

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Good and relaxed working environment with no drawbacks

Good company

Good

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