Is Firstsource Solutions a good company to work for as a Software Engineer?

Software Engineer professionals working at Firstsource Solutions have rated their employer with 3.4 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Software Engineer Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Software Engineer interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Software Engineer employees well?

Software Engineer professionals rate their compensation and benefits at Firstsource Solutions with 3.4 out of 5 stars based on 19 anonymously submitted employee reviews. This is 11.1% worse than the company average rating for salary and benefits. Find out more about Software Engineer salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Software Engineer reviews

3.4

99% would recommend to a friend

(19 total reviews)

Ritesh Idnani

100% approve of CEO

96% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Work/Life balance

3.4

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

2.7

Senior management

Software Engineer employees have rated Firstsource Solutions with 3.4 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Software Engineer professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Software Engineer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

19 reviews

5.0

Oct 14, 2025

WLB and Over work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

In this company, WLB is stable bcoz there is a shift base job. Company is suitable for local people who want to survive in Native and small salary is enough to do. The event and celebration are make you stress free.

Cons

The team always try to push you in the work. Overtime work will be comes based on the projects. There is a no accommodation and free style culture. No friendly atmosphere and most of the Seniors not helping the junior fully.

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We’re happy to know you appreciate the work-life balance, shift-based flexibility, and the events and celebrations that help create a positive and engaging atmosphere. We encourage you to have an open conversation with the HR team to discuss these matters in detail so that we can better understand your experience and take appropriate actions to improve collaboration and support within teams.

4.0

Aug 6, 2025

Overall good

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good management with lot of opportunities

Cons

Pay might be little less than the competition

Firstsource Solutions Response

10mo

Thank you for your feedback. We’re glad to know you appreciate the management and the opportunities available at FSL. Compensation reviews are part of our ongoing process, and we aim to remain competitive in the market while ensuring growth opportunities and a positive work environment for our employees.

4.0

Feb 25, 2025

Great place to work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great work culture Good and Helpful management Opportunity to up skilling After covid Work from home opportunity Salary on time

Cons

Low salary hike I resigned of my personal reasons after I again tried to rejoin but they don't have vacancy for my same profile NA NA NA

Firstsource Solutions Response

Thank you for sharing your experience of working at Firstsource Solutions for 3-4 years! We’re delighted to hear that you appreciated the great work culture, supportive management, opportunities for upskilling, and timely salary payments. We also understand that work-from-home flexibility has been a valuable benefit post-COVID. We follow company standards, but we continuously review our compensation structures to remain competitive. We also understand your disappointment about not being able to rejoin in the same profile due to vacancies.

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WLB and Over work

Overall good

Great place to work

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