Is Firstsource Solutions a good company to work for as a Trainer?

Trainer professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Trainer Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Trainer interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Trainer employees well?

Trainer professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 15 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Trainer salaries and benefits at Firstsource Solutions .

How happy are Trainer professionals working at Firstsource Solutions?

73% of Trainer employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 24% in the past 12 months. Trainer professionals have also rated Firstsource Solutions with a 3.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.8 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Trainer reviews

3.6

73% would recommend to a friend

(15 total reviews)

Ritesh Idnani

99% approve of CEO

51% positive business outlook

Ratings by category

4.3

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Culture & values

3.8

Diversity & inclusion

3.8

Compensation and benefits

Trainer employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Trainer professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Trainer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

15 reviews

4.0

May 17, 2021

Job is what you make it

Trainer

Recommend

CEO approval

Business Outlook

Pros

Good overtime pay Rewarding incentives Great support from HR Good training programme Good support from floor Good opportunities for development

Cons

When busy it can be more difficult to get support but there is usually some form of floor support.

Firstsource Solutions Response

Many thanks for your review and it’s encouraging to know you recommend us as an employer. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. We are glad to know that your positive experience is reflective of the same. Our people are at the centre of everything we do, we strive hard to make sure employees are well supported on the floor and off. Please connect with your HR partner about your specific concerns for any support. Wishing you a fulfilling career with Firstsource.

3.0

Aug 30, 2020

Trainer

Recommend

CEO approval

Business Outlook

Pros

Trainer role at firstsource solutions

Cons

Nothing that I can think of

Firstsource Solutions Response

Thank you for taking the time to provide feedback. We are happy to hear that you recommend us as an employer and that you are enjoying your experience here. Wishing you a fulfilling career with Firstsource.

5.0

Jul 4, 2018

Great place to work

Trainer

Recommend

CEO approval

Business Outlook

Pros

Amazing team environment Fantastic incentives Lots of engagement activities - including Choir!! Supportive managers Room for progression

Cons

Not enough IT support onsite

Viewing 13 - 15 of 15 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Job is what you make it

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