Is Firstsource Solutions a good company to work for as a Trainer?

Trainer professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Trainer Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Trainer interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Trainer employees well?

Trainer professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Trainer salaries at Firstsource Solutions.

How happy are Trainer professionals working at Firstsource Solutions?

84% of Trainer employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Trainer professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Trainer reviews

4.2

84% would recommend to a friend

(16 total reviews)

Ritesh Idnani

99% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (16 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trainer employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Trainer professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Trainer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16 reviews

3.0

Dec 23, 2024

It's ok

Trainer

Recommend

CEO approval

Business Outlook

Pros

Opportunities available if you work for them

Cons

The culture can be lacking

Firstsource Solutions Response

1y

Thank you for sharing your thoughts. We're pleased to hear that you've found opportunities for growth and advancement with us. We recognise that a strong and positive culture is essential for employee satisfaction and success, and we're always looking for ways to improve. We appreciate your feedback and will consider it as we continue to shape our workplace culture.

3.0

Apr 12, 2024

Process Trainer at First Source

Trainer

Recommend

CEO approval

Business Outlook

Pros

Good amount of salary Management Support

Cons

Location was not good far from city Company policies

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's great to hear that you appreciate the salary and management support. We understand that the location and company policies can impact your experience. While we strive to offer a supportive environment and adhere to policies that align with our goals, we are always open to suggestions on how we can improve.

3.0

Dec 9, 2023

To know the depth this is the best company

Trainer

Recommend

CEO approval

Business Outlook

Pros

Joining in this company On time salary

Cons

Joining in this company No proper OT amount for support function

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We value punctuality and recognize the importance of timely salary payments for our employees and understand that proper compensation for overtime work is equally essential, especially for support functions that may require additional hours to meet operational demands. Our employees' dedication and hard work are invaluable to our company's success, and we are committed to ensuring fair and equitable compensation for all.

Viewing 7 - 9 of 16 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)