Is Firstsource Solutions a good company to work for as a Trainer?

Trainer professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Trainer Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Trainer interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Trainer employees well?

Trainer professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 16 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Trainer salaries at Firstsource Solutions.

How happy are Trainer professionals working at Firstsource Solutions?

84% of Trainer employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Trainer professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Trainer reviews

4.2

84% would recommend to a friend

(16 total reviews)

Ritesh Idnani

99% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trainer employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Trainer professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Trainer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

16 reviews

4.0

Feb 22, 2026

Ovearll

Trainer

Recommend

CEO approval

Business Outlook

Pros

Job secure. Decent atmospher. Good for new joiners.

Cons

1 way cab. Not maintained cafeteria.

Firstsource Solutions Response

3mo

Thank you for taking the time to share your feedback about your experience with Firstsource. We’re glad to hear that you value the job security, positive work atmosphere, and that the organization provides a good platform for new joiners to start their careers.

1.0

Jan 4, 2026

N.a

Trainer

Recommend

CEO approval

Business Outlook

Pros

People were good . .

Cons

Could have been paid better

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the people and workplace culture teamwork and collaboration are qualities we take great pride in at Firstsource. Salaries are reviewed periodically and are aligned with company standards and performance metrics,

4.0

Jun 23, 2025

Review about company

Trainer

Recommend

CEO approval

Business Outlook

Pros

Comprehensive benefits such as health insurance and can contribute to employee well-being and job satisfaction. Companies that invest in employee development through training, mentorship and career advancement opportunities help employees grow professionally

Cons

companies with limited opportunities for career growth or promotion can lead to employee stagnation and dissatisfaction.

Firstsource Solutions Response

1y

Thank you for your feedback! We’re glad to hear you value the comprehensive benefits and our focus on employee development through training, mentorship, and career advancement opportunities. It’s something we take pride in as part of our commitment to long-term growth and well-being. We regularly roll out Internal Job Postings (IJP) across functions and levels to support upward mobility.

Viewing 4 - 6 of 16 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)