Is Goodwill a good company to work for as a Merchandise Processor?

Merchandise Processor professionals working at Goodwill have rated their employer with 2.3 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Merchandise Processor Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Merchandise Processor interview questions at Goodwill .

Does Goodwill pay Merchandise Processor employees well?

Merchandise Processor professionals rate their compensation and benefits at Goodwill with 1.7 out of 5 stars based on 39 anonymously submitted employee reviews. This is 45.5% worse than the company average rating for salary and benefits. Find out more about Merchandise Processor salaries and benefits at Goodwill .

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Merchandise Processor reviews

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2.3

15% would recommend to a friend

(39 total reviews)

Catherine Meloy

40% approve of CEO

16% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.6

Culture & values

2.5

Work/Life balance

1.7

Compensation and benefits

1.7

Career opportunities

1.6

Senior management

Merchandise Processor employees have rated Goodwill with 2.3 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Merchandise Processor professionals have an average working experience there. Goodwill is rated 39% below average by Merchandise Processor professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

39 reviews

2.0

May 27, 2026

Easy job but high demands and no support

Merchandise processor

Recommend

CEO approval

Business Outlook

Pros

Very easy job. No thinking required.

Cons

If you work at a large store, be prepared to be doing the work of two people. It’s all about metrics and sales and my particular store does not care how you feel and your voice and opinion is not valued.

3.0

Aug 13, 2025

Salary

Retail merchandise processor

Recommend

CEO approval

Business Outlook

Pros

The hours and get good benefits

Cons

Having to reach a quota

2.0

Jul 16, 2025

Meh

Retail merchandise processor

Recommend

CEO approval

Business Outlook

Pros

My coworkers and one assistant manager really made the job enjoyable.

Cons

Management is too harsh on the workers, expecting to meet certain quotas that are just impossible to meet with the lack of workers and time.

Viewing 1 - 3 of 39 Reviews

Jobs at Goodwill

Donated Goods Processor Part-Time

Donated Goods Processor Part Time

Donated Goods Processor Part Time

Part-time Processor - Runner

Textile Processor Part-Time

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Goodwill

Goodwill Merchandise Processor reviews

Ratings by category

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Reviews by job title

Easy job but high demands and no support

Salary

Meh

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