employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,168 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,168 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Apr 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Working at home is the only thing, but given the boring job is not something good.

Cons

Miserable payment for the work load, too much requirements, tests and exams for applying, they control your life, only 30 minutes to have lunch, sitting all day, they only focus in your mistakes, you don't have any free holidays at all. No help from anyone when having a tough customer or situation. They don't appreciate what it takes to be good interpreter and speak fluently a foreign language. They expect you to get every word from the customer, not to transmit the message in a good way. You are basically a human recorder that has to interpret every word, not interpret, just translate. Supervisors and trainers are hypocrites with no sense of humanity at all. They treat you as a thieve all the time, as if you're going to steal someone's information. The reality is that they are the thieves. They save the money of electricity, water, paper, internet. The job is boring and tedious, they should make it bearable at least, but they're on your back all the time, trying to make you fall. Avoid at all costs

3.0
Apr 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home. Interesting, fun and challenging calls. Opportunity to help people.

Cons

At any point your salary can be decreased and your workload increased, if you disagree your only option is to quit. Nonexistent support, it takes a while to receive a response if you have an issue, and often it is blamed on you, even if it is clearly the system issue, you're advised to contact your phone/internet provider. The company used to only hire highly qualified interpreters in the past but recently it is mostly just bilingual representatives that do the job, therefore the quality of service got worse. Good for those that know some English and would like to work from home for salary close to call center customer service jobs, but if you are experienced interpreter who expects some respect and appreciation for your skills, look somewhere else.

1.0
Apr 21, 2018

Over the phone interpreter

Recommend
CEO approval
Business Outlook

Pros

No spending on gas and no traffic hassle

Cons

Run away! It is slavery! !!Management doesn’t care about employees at all, fooling them around with their disgusting rules and changes. Cut interpreters ‘pay checks and increase the workload! We barely have time to take a breath !They absolutely don’t care . Cheap pay, no benefits, sweatshop slavery! Exploiting the employees as much as they can ! I have never worked for any one who can make their employees so grievous and angry !!! It is a hell!!!

Viewing 1639 - 1641 of 2,168 Reviews

Glassdoor has 3,054 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.