employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Oct 20, 2017

Zero communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are a professional interpreter, this employment opportunity will serve as a good platform for continued practice of your interpretation skills in a variety of settings.

Cons

- Zero communication. Other than the initial interview, during which the recruiters are very approachable, there is no live communication that would take place during the course of your employment, i.e. other than the feedback after routine monitoring by QA or in other instances when the MANAGEMENT needs to get a hold of you. It's virtually impossible to speak with anyone at any department and on any level. - Inadequate reimbursement. The reimbursement level is as grossly disproportionate with the degree of responsibility you will take with various assignments during the course of your employment, as it is disproportionate with the skill set and time and effort it takes to acquire it that are required to be a qualified professional. You may also notice that with the ever increasing level of responsibility, the reimbursement level will stay miserably the same (non-negotiable). It is a shame that a professional in an occupation of unqualified labor, e.g. hospitality or restaurant industries could easily make substantially more money than working as an interpreter with this employer. It is large companies like this, who are largely responsible for setting a poor standard for reimbursement level in the interpreting profession as a whole. - Zero training. The training that this employer provides is inadequate for anyone to successfully be able to perform the tasks of your assigned area of responsibility, as an interpreter, You will be expected to perform on a particular level without any significant resources. With regards to continued training for your interpretation skills, you are on your own. - There is no paid vacation for staff interpreters, and the benefits offered are of a highly questionable usefulness

avatar
LanguageLine Solutions Response
8y
Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint around the lack of training and continued education, please know that we are exploring different options to better prepare interpreters for this job. If you have any specific ideas on this topic, please contact my office so we can continue this discussion on how to improve in this area. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
5.0
Oct 17, 2017

Inspiring

Recommend
CEO approval
Business Outlook

Pros

I've been inspired by the work we are doing the past several months following the natural disasters around the United States and Puerto Rico. I feel like we are helping people. Co-workers are going to great lengths to help their fellow man.

Cons

Not many downsides. Company keeps its promises. Communication could be better.

avatar
LanguageLine Solutions Response
8y
Thank you for your feedback. It’s extremely gratifying to know that you are having a positive experience at LanguageLine and that you fully recognize our dedication to helping people. Our goal is for this to be the high point of your professional career. We also recognize that there will always be room for improvement. If you would ever like to exchange ideas, please contact me at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
4.0
Oct 13, 2017
Recommend
CEO approval
Business Outlook

Pros

LLS team will support you through the whole hiring process. It is a very rewarding job. Even though you have a set schedule there is the possibility of swapping hours with other coworkers. As an employee working from home you still feel very much supported by all the different tiers of LLS mgmt. They encourage you to be better at your job. So far it seems that what you will get from this job is directly related on how much you put into the job. The effort is equally proportional.

Cons

Lengthy hiring process, it took about 2 month after they accepted my resume to receive a response. Overall, it took about 3-3 and half month for me to start working. Training could use some improvement, there is a lengthy self pace course and a shorter live instructor training. Since this job varies from day to day, I'd think that there should have been a stronger focus on the sessions with the live instructor.

avatar
LanguageLine Solutions Response
8y
Your review is greatly appreciated. I’m thrilled that you share the same sense of excitement about our business that I do. We are all one team and your continued input will be essential if we are to achieve our long-term goals. If you would ever like to exchange ideas, please contact me at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
Viewing 1720 - 1722 of 2,167 Reviews

Glassdoor has 3,054 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.