Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,052 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 521 reviews)); "The training is good and complete." ((in 128 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 371 reviews)); "No benefits / 401k and all" ((in 154 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,167 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Jul 25, 2017

Good training

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Training is constant, many tools to keep your terminologies up to date. Working from home is awesome.

Cons

Poor communication, takes forever to get a response to any query and it might not have an answer anyway, forcing you to try multiple times to solve an issue. No IT during the weekend or graveyard, so if the system has an issue, you are off until they get back in, without pay, of course. I saw a pay reduction instead of an increase when they stopped giving the trimestre evaluation bonus. I missed those extra 600.00 I got per year. Rarely got feedback after the bonus was cut. Many mistakes in my personnel file, from type of computer I had to address to where I was working out of.

1.0

Jul 25, 2017

Bad Management

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Flexible hours when you work from home

Cons

Management is very horrible, like no one is working to answer your question when you need help! Hired you without let's you know what's pay plan you have, it's like a trap to get in and finally find out have nothing on benefit! Part-time no benefit at all, only UTO it UNPAID Payroll not responsibility on incorrect paycheck, they ignore over a week look like didn't want to pay work you work for.. Training & Material are not enough, leader is not response when you need help!

LanguageLine Solutions Response

8y

Thank you for your feedback. We are committed to creating a transparent and collaborative environment for all our employees, so I am disappointed to hear about your experiences. We value and consider all feedback, as we are always striving to improve. I would like to address some of your specific concerns here: First, we have a committed and caring recruiting team to provide you with all the materials for review throughout the hiring process to assure you understand the pay plans, eligibility requirements for benefits and the work from home arrangement. Second, the interpreter help desk staff and interpreter portal are continually updated and improved regularly to meet the needs of the work at home interpreter staff. Thank you for your feedback and suggestions. Third, the payroll team is committed to resolving any and all issues in a timely manner. We will use your feedback to understand how we can do better. Thank you for your contribution to LanguageLine Solutions. If you have further comments, please contact my office and schedule an appointment so we can speak directly. I look forward to exchanging ideas with you. . I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein President and CEO, LanguageLine Solutions

2.0

Jul 24, 2017

Work from home Interpreter

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Work independently * Work from home

Cons

* Lack of communication with management * No pay raise after the initial raise * Management doesn't care about you

LanguageLine Solutions Response

8y

Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left the company does not make your feedback any less valuable. Please feel free to contact my office so that we can exchange ideas and keep this conversation going. I would like to hear more of your feedback. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Viewing 1792 - 1794 of 2,167 Reviews

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