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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Mar 6, 2025

Don't work there

Recommend
CEO approval
Business Outlook

Pros

Work 1 day in the office

Cons

No review of pay Overworked Don't replace people who leave just give other people more work.

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LanguageLine Solutions Response
1y
Thank you for sharing your experience. We appreciate your time with LanguageLine and the contributions you made during your tenure. We recognize that workload balance and career growth are important factors for job satisfaction. Our goal is to support our employees and ensure that responsibilities are managed effectively. We continually assess our processes and workforce needs to maintain efficiency while providing the best possible support to our teams. Regarding compensation, we strive to offer competitive pay and encourage open communication about career development opportunities. We understand that expectations around pay reviews are important, and we are always looking for ways to improve transparency and fairness in this area. We value feedback from current and former employees as it helps us refine our practices. If you would like to share more about your experience, we welcome further discussion. Thank you again for your time with LanguageLine.
2.0
Mar 6, 2025

Poorly designed training

Recommend
CEO approval
Business Outlook

Pros

Easy application through another labor placement agency

Cons

1. As titled, very poorly designed training which shows how much they don't care about their employees. 2. You have to purchase your own equipment for work. 3. They do have some restrictions on what technology or equipment (i.e. a specific brand of cell phone), but the recruiter told me there was no restrictions. 4. Remote jobs like this list being home as one of the pros, but you have to pay for the electricity and the equipment wear and tear without any compensation. You can't even write it off the tax return under current tax regulations. 5. The break policies don't seem to consider the health hazard that could be caused by wearing headsets for long hours. There should be microbreaks built in the schedule to avoid occupational health issues. Maybe that's why they don't hire anybody from California because the labor laws tend to be stricter there. This rating/review is only about the mandatory training that the company provides. However, based on the quality of the training, I don't anticipate that this company will care much about its employees.

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LanguageLine Solutions Response
1y
Thank you for taking the time to share your feedback. We appreciate your perspective and understand that training is a critical part of the employee experience. We continually evaluate and refine our training programs to ensure they are effective, engaging, and supportive of our employees’ success. Regarding equipment and technology requirements, we strive to provide clear guidelines upfront to prevent any misunderstandings. It is unfortunate there may be miscommunication during your hiring process. We also recognize the importance of work-life balance and employee well-being. While our scheduling policies are designed to align with business needs, we understand the value of microbreaks and they are available. We appreciate your input and will continue to work towards improving the employee experience. If you would like to provide additional details or discuss your concerns further, we encourage you to reach out to us directly.
1.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, You can pick your own schedule.

Cons

This company is entirely dependent on the intepreters' professionalism and how they perform their duties, and yet the interpreters get compensated a fraction from what they really earn for the company. Not only is the pay low, this company doesn't treat you as a human being by offering you a comprehensive health insurance. I'm sure that the LLS management is fine and is getting a lot of benefits that makes them feel that they are being respected and valued. And surely they don't experience any remorses that all those benefits come at the cost of interpreters who have no protections and no representation in the management. Truth be told, the whole industry is plagued by low pay and abuse. Interpreters should unionize!

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. We understand that compensation and benefits are important concerns, and we appreciate you taking the time to express your perspective. At LanguageLine, we value our interpreters and recognize the critical role they play in delivering high-quality language access services. While we continually review our policies and programs, we also encourage interpreters to reach out to us directly to share their concerns and suggestions. If you’d like to discuss further, please email us at interpretercommunications@languageline.com.
Viewing 208 - 210 of 2,166 Reviews

Glassdoor has 3,049 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.