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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

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      2.9

      39% would recommend to a friend

      (2,163 total reviews)

      Simon Yoxon-Grant

      37% approve of CEO

      33% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Work/Life balance

      2.6

      Culture & values

      2.5

      Senior management

      2.5

      Career opportunities

      2.3

      Compensation and benefits

      LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,163 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jan 19, 2013

      corporate use of language line services

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once an account is opened, it's very easy to access services by phone from wherever you are and to whomever you are trying to reach. Services are generally accurate and professional. Never had a problem with the interpreter on the other line.

      Cons

      You don't really know the expertise level of the interpreter until you start the conversation. There is no way to know if all the fine points of the conversation including the person's attitude has been accurately conveyed. Always left with a feeling that maybe something was missed. But better than nothing. As an interpreter myself, I have heard some things that were missed.

      2.0
      Jan 13, 2013

      Company dismisses employees needs

      All call spanish interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ckecks come on time, with this job you learn how businesses really operate versus what they offer to their customers, plenty of work, reasonable training.

      Cons

      In this company it seems that everything counts against you, employees' emergencies or daily circumstances such as a doctor's visit become big issues that you need to explain over and over to management. Also their policy of "customers are always right" fails to protect and support the interpreter as a valuable employee when customer are plain rude, the company will back up the customer no matter what. Some calls are highly emotional, lots of anger in long calls especially the ones from mortgage companies, even though you are supposed to be a conduit it is not easy to get rid of all that bad energy that you absorb during hours of receiving the same kind of calls.

      1.0
      Jan 13, 2013

      Worst job I ever had

      Spanish interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is the only pro, but lack of compensation and daily mental abuse by clients and company staff soon outweighs it

      Cons

      No flexibility in schedule, no sick time off, compensation below industry standards, treated like crap most of the time, staff and managers unprofessional, health insurance is a joke, stay away from this company, good to work only as a resume filler

      Viewing 2113 - 2115 of 2,163 Reviews
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      ReviewsLanguageLine Solutions reviews

      Glassdoor has 3,041 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.