Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 523 reviews)); "The training is good and complete." ((in 134 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 64 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 366 reviews)); "No benefits / 401k and all" ((in 158 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 100 reviews)); "Poor management indeed." ((in 97 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

2K reviews

3.0

Nov 19, 2024

Remote Interpreting

Interpreter

Recommend

CEO approval

Business Outlook

Pros

working from home professional skills development

Cons

frequent overtime due to calls no pay increase

LanguageLine Solutions Response

Thank you for your review. We're happy to hear you're enjoying the training, and the remote work opportunity. We strive to create a supportive and convenient environment for our interpreters and clients occasionally they may not align. We do review compensation regularly. If you have any further comments to share, we'd love to hear them! Send to interpretercommunications@languageline.com.

4.0

Nov 16, 2024

Nice

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Easyy work environment plus friendly staff

Cons

Would need to settle in high pressure tasks

LanguageLine Solutions Response

Thank you for the nice feedback! We are happy to hear you enjoyed taking calls for us. We wish you well in your future endeavors.

1.0

Nov 14, 2024

New to the field? Great Place To Work! Experienced interpreter? Please find another place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote job, online training, and they pay on time. Some trainers and managers are nice.

Cons

They will work you until you break. They'll pile responsibilities with no promise of pay increase or job title change. You won't be able to reach managers via phones if you have concerns about payroll or your work hours, only through emails and support request, and they will take their time to get back to you. Their support desk can only help so much with tech support and escalations. You'll start at the lower position, then they'll force you (as in, using the agreement that you signed when you first started the job) to be in a higher level position with little to no pay increase. Rude LEPs and clients, you'll spend hours explain the application process (with complex terms) for the LEP to hangup at the end of it. If you're getting court calls and the judge ask if you're certified, they told you to say that "I am certified by LLS"

LanguageLine Solutions Response

Thank you for sharing your experience. We value the time you’ve taken to provide such detailed feedback, as it helps us identify areas for growth and improvement. We’re pleased to hear you appreciate the remote work setup, online training, timely pay, and the supportive trainers and managers you’ve encountered. We understand the unique challenges interpreters face with clients and the responsibility that comes with ensuring accurate communication. We strive to provide the necessary tools, training, and support to empower interpreters in these situations, and we’re always open to hearing suggestions for improvement. We wish you well in your future endeavors.

Viewing 268 - 270 of 2,166 Reviews

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LanguageLine Solutions

LanguageLine Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remote Interpreting

Nice

New to the field? Great Place To Work! Experienced interpreter? Please find another place to work

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