Pros
Work at home on phone but is mandatorily switching everyone to video calls as well; at such time, the only real benefit of rolling off the bed and getting on calls will be gone in the next few months. Calls from a variety of sources so can be interesting.
Cons
Lots of changes in the last 6 months of 2016, therefore, old reviews are no longer valid. The work schedule is not flexible. Once a schedule is set, you cannot change it without formal approval from the company. Company is not willing to work with people though this was one of the big draws. New and even some old employees are being switched to $13 per hour straight pay with the very minimum labor benefits as required by law. This means, no extra pay for holiday work (yes, holidays like Xmas is just another work day - do not get any national holiday off.) No paid vacation time at all; only 40 hours of Unpaid Time Off per yet. There is 401(k) but no company match. You could get health plan but not the best one so some might do better on monthly premium with Obamacare. Some languages, Russian, Chinese, get very busy so there is no down time during the work hours at call. If you add all these together, the pay is below minimum wage in some states! Besides the 6 hours of paid training before starting work, any other work training is being done in non-work hours - meaning they ain't paying you to train you to work for them. These trainings are not compulsory so that is their excuse.
