Paychex reviews

3.1

45% would recommend to a friend

(5,995 total reviews)
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John Gibson

47% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Oct 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Paychex has a vast amount of opportunities for growth and promotion. The salaries can start a little low, but there is a six month review where the employee can get a raise and then every year in August we have performance reviews and you can receive raises. The benefits are great! They emphasize a healthy workplace by offering to reimburse 75 dollars a year for an excersize related item and they also reimburse for school if it is related. I highly recommend Paychex as it cares about employees and clients.

Cons

No real cons, as with any large organization it is a fairly high hierarchy but with opportunites becoming available all the time.

1.0
Sep 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits - good benefit package.

Cons

Poor Management Staff- Micro-managers who don't have a clue on how to manage people. Plan on filling out an insane amount of unnecessary reports to tell your manager what you are doing every 15 minutes of the day. Meetings and Conferences calls all the time where they re-hash the same 5 topics and say the exact same thing over and over and over. After year one you will have the same quota as a rep that has been there 10 years. They will lie about pay. You will be lucky to make 60k. That's of course after they charge you to use the laptop cell card - $50, and $100 for a cell phone. Nobody makes over 100k except for the 10 people in the company that have been doing it for years and have a primo location in a primo part of the country. You have to sell 325k in revenue to make 100k. You will be a top rep if you hit 180k. Your daily activity expectations will be so UN-realistic that you couldn't do it in 2 days. Much less 1. The customers you do sell will have problem after problem. You can guarantee they will never get a correct bill. They could be a 1 employee company on a simple flat rate package and the bill will be different every time. You will spend half your time fixing issues with clients. Some days you will be expected to bring in an extra deal last minute so your manager can hit their quota but when you try and turn in something last minute to hit your quota nothing can be done. Just don't do it. The pay is horrible compared to other competitors or similar level sales jobs. You will be micro-managed to death.

5.0
Sep 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Paychex constantly provides opportunities for self-enrichment and advancement within the company. They make sure that all staff is trained to perform their job. This industry is demanding and requires all employees to stay up-to-date with all federal and state requirements and as quickly as each can change, Paychex makes it a priority to keep all HUBS in compliance. I can honestly say that I knew what I was getting into when I accepted my last promotion. Long hours, long days sitting in my car driving and constant stress and roadblocks that surface during client trainings and visits, but knowing I did MY part in a successful client's payroll experience makes it all worth it. Yes with the economy the way it's been the last few years, Paychex did stop matching to 401k and didn't provide merit increases for a year or so; however, we still had steady employment. I'm "the glass is half full" kind of person, there is always something positive to be taken even if the experience seems negative. Too many posts on here are casting negativity towards management without actually realizing the stresses that are put upon the supervisors to make sure that all clients are handled successfully. So when I see a person complaining about the 300 clients they have on their schedule and not enough hours in the day to complete everything, I think about their supervisor who has 4 Payroll Specialists and multiply that by 300 and see that the manager actually has 1,200 clients to keep happy.

Cons

There does appear to be some issues with the ever-changing online products and upgrades to our software; however, IT does what it can to fix the problems as quickly as possible. That doesn't eleviate the stress a client feels for a broken product, but unfortunately, we are all at the mercy of technology sometimes, clients understand this.

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Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.