Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Training - 10 Weeks long while building your pipeline (even though it is not effective in the sense of what’s being taught, I had to come up with a pro and saw this silver lining due to it not being as toxic as it is after the 10 weeks)

Cons

Fear based culture: leadership is always threatening with “improvement plans” if goal isn’t obtained right after training. Even if goals/metrics are met if it’s not in the categories they want you will still get threatened for not having XYZ type of business. Old Systems/lack of technology: system to onboard new clients is from 1998 Once you sell the product to onboard a client is a hoops and ladders game to get them within the system Unobtainable Goals: the territory I received/was in never made its revenue/units in two years with two different representative. Unethical Practices: told to lie to clients, for example, upgrading clients in which you tell them they are getting a better package for the same price…..for three months and their bill goes up after that. One client that was dropped on me was being overcharged and audited for a one person company for 5 years for no explanation/reasoning when Paychex was the one to oversee that from happening. Bait & Switch new employee onboarding: was told from three different people during interview process that during training there is a gurantee to make a certain amount as if you were making commission. 1 month into employment; manager says they changed it a while back and everyone misspoken (after you left your previous job)

2.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Some regional management are wonderful human beings. I love helping small businesses and clients solve problems.

Cons

We aren’t being paid. This business uses an intentionally difficult to understand commission structure, that is impossible to audit or challenge in any meaningful way. New reps are sold into the organization with an expectation of unlimited earning potential and a myriad of compensation options, but those payments never arrive. Quotas go up, sometimes totally arbitrarily, and Comp structure changes each fiscal. They don’t bonus you on time, or accurately. Management will send you to HR for asking about where your money is, and HR will send you back to management. These issues were brought to regional management and upper level management over six months ago. We are still not being paid.

1.0
Jun 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Was the people. Now, Absolutely nothing now. All the good people are leaving.

Cons

Underpaid. No loyalty or appreciation to their EE’s. Treated like a number. Zero communication. One day your job title and salary will completely change with no heads up or reasoning. Do not trust this shady company!

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Paychex Response
6y
Your experience is important to us and we would like an opportunity to talk with you. Please reach out to us at glassdoor@paychex.com. We look forward to hearing from you.
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Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.