Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

They have a decent program for small business’s ranging from 5-50 employees. However it’s still nowhere near competitive enough to be successful without using slimy sales tactics.

Cons

There was ZERO training. My manager Chris Jones was the definition of a micro-manager. He spent more time trying to become Tik-Tok famous vs focusing on the core values the company and expects everyone to do the work for him without any guidance. He was a complete joke! They will make it seem like rainbow and unicorns in the interview process, but after starting, things went dark very quick. TOXIC work environment is not even the right word to define the management style they created. I had to pull teeth just to get my gas expense reimbursed that Paychex guarantees in the job offer. It’s not a place I’d recommend my worst enemy to work for. They offer “unlimited” PTO, however they wouldn’t let an employee take off more than a couple days while their loved one was in hospice. After starting, a scary amount of employees left to start a healthier work experience,. The turnover rate is as high as it gets, due to poor management and the toxic work culture they have implemented.

1.0
Apr 28, 2020

Terrible

Recommend
CEO approval
Business Outlook

Pros

Benefits and coworkers on team

Cons

Where do I even begin. Since covid 19 this company has really disappointed with the lack of care for their employees. I cry everyday because I am so miserable . the amount of stress they put on payroll specialist is insane. They keep piling loads of work on us and offer no hazard pay or raises for the workload they have already added to our busy schedule. It feels like there are no other departments to help us as we are now having to do retentions job. What are the points of the other departments if we have to handle the taxes, 401k, etc. I feel so burned out and stressed. My own mental health and famuly life is struggling due to this. Paychex only seems to care about the money and not their own employees well being. They preach values but do not follow them. Worst job I have ever had.

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Paychex Response
6y
We appreciate you taking the time to share this feedback. Your experience and well-being are important to us and we would like an opportunity to connect with you directly so we can best support you. Please reach out to us at glassdoor@paychex.com.
1.0
Jan 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume if you can last long enough

Cons

Terrible management as headline says. Its all politics, in a very toxic culture. If management decides they don't like you they will micro-manage you, and make your life so uncomfortable that you eventually quit-- and if that doesn't work they will literally make up lies to get you fired. They have terrible reviews for a reason.

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Paychex Response
6y
Your feedback is important to us and we'd like an opportunity to discuss this with you. Please contact us at glassdoor@paychex.com.
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Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.