Paychex reviews

3.1

45% would recommend to a friend

(5,990 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Aug 11, 2017

UGH!

Recommend
CEO approval
Business Outlook

Pros

Besides the ultimate number on my W2, I cant say there was much else to be thankful for.

Cons

Poor management, clouded company vision, bad hiring practices, HORRIFYING base salary...and those were the highlights of the last year. Year over year, sales expectations raised without guidance; base compensation or frankly, the infrastructure to support it. The' best' Paychex reps are the C-team, the kids who just get hit by the ball to get on base. If you are a true Player, you are way too qualified for this job. If you are smart/good/talented sales person, stay far far away.

5.0
Apr 14, 2016

Core Sales Rep Review

Recommend
CEO approval
Business Outlook

Pros

-Open, respectful culture: Never feel uncomfortable asking peers or management for advice on any situation or product. Always feel like my manager and managers' manager are listening when I talk to them. -Good Earnings Potential: Commission % increases as you hit certain benchmarks, which aren't crazy or unattainable. You get a 4 figure bonus each month just for hitting your quota. -Product: The overall product is good. I joined the company in summer of 2015, and have not known any differently, but Paychex a few years ago invested more than a hundred million dollars into technology. I am reaping the benefits, as our online platform looks and operates great. -Service: Having a dedicated point of contact for non-online users is a huge selling point. Good product with good service model is a good sell. -Relationship with CPAs: Paychex is endorsed and the preferred provider for the AICPA. The CPA's that i've had the pleasure the working with like our reports, and it's a good selling point, when trying to build relationships with CPAs, to be able to talk to their clients. -You have to approach your territory as an entrepreneur. I was lucky enough to inherit a territory with a couple decent CPA relationships already in place, but have been able to add more and more referral sources between CPA's and cultivating bank relationships. It's really what you make of it. You could make 100 cold phone calls a day and make the job really hard on yourself, or you can develop good relationships with banks and cpas and make the job easy. It takes time to do that though, so self generating business early on is key to your early success.

Cons

Sales and operations could collaborate better on different processes. In the end, it all gets done, but there is definitely room for improvement from an efficiency standpoint. Currently, this is a big point of focus in my Zone and is getting better, but still not where it needs to be.

4.0
Jul 8, 2014
Recommend
CEO approval
Business Outlook

Pros

-Definitely depends on the office, but in Irving (Dallas) the managers are hands down, amazing and very eager to help and truly want you to succeed. Plus, this office was a "mega branch" and produced 4-5 times as much as other branches, so I guess we got away with more :) -Flexible schedule, its outside sales. -Very friendly atmosphere, and peers that always help each other. -Great way of life if you simply do your job and work hard. Three of the coworkers on my team were working Moms and made a VERY comfortable lifestyle. If you simply hit your goals you should bring in 60-80 OTE. If you go over and beyond to hit the annual sales incentive trip, you bring in much more (stress though is at an all time high, but its worth it)! -Monthly celebrations when your team has a successful month -Great, great benefits. Medical, dental, vision, 401k. -Vacation is rolled over every year and adds up if its not used...woo hoo! I cashed all my vacay in when I left. -Managers very lenient on PTO -Paychex on your resume looks great

Cons

-If you have little to no sales experience you usually start out as a TRR (territory ready rep) and you split each sale with the designated rep for that territory. Getting half commission sucks, but after a year you learn all of the ropes and are very thankful for being promoted to manage your own territory. -Sales is tough in itself, but I also believe some of your success depends on the territory you are given. After becoming a full rep I started out with a few zip codes around the city, and was also given an "expansion territory" an hour and a half south of my normal zip codes. This expansion territory, along with others, was very tough to grow. Only a few sales came out of it...so thankfully after 2 years Paychex accepted that the territories far away just weren't worth the time/money/energy to manage and stuck with the general metroplex zip codes to assign. -Negatives. Negative sales suck SO bad. If you bring on a client and they do not process enough payrolls to be profitable to Paychex, you get negative commission. Sometimes if you are lucky, you can sweet talk the clients out of quitting early and changing their mind...BUT sometimes negatives cannot be avoided because of business partners splitting ways, other problems, etc and there is literally nothing you can do. Negatives only happen about 2-3 times a year, but no one ever wants them! -The only other potential con are the partners you work with. You have partners for 401k, benefits and other "add-ons" to payroll to help you win a sale. Some partners are awesome and help you close the deal (which is the goal, duh!) and some partners just. are. not. great. people. They think their business is more important than yours and don't go out of their way to make the appointments you set, but yet they hound you to take them on lunches with your CPAs (CPAs are Paychex's biggest referral source, and only Core Sales gets to call on them) and then they "take over" the appointment if you let them. You can't let this happen, and must communicate with the partners that you do feel are overpowering and tell them straight-up what you want.

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