Great opportunity for growth & development
Pros
We have a world class product to sell. A very powerful tool for market research & employee/customer insights. Fast growing company. If you’re early in your career (say under 30) there is plenty of opportunity to learn & develop here. As an AE you have the opportunity to lead sizeable deals in medium & large accounts, including some billion pound companies - and very well know brands. If you’re right for the role & company, it can be hugely rewarding. Great location. Great benefits - breakfast, lunch, health insurance & other perks. Friendly & supportive colleagues. Nice working environment. Good work life balance.
Cons
The supports that help drive a sale - consultative support & technical support are very light - you need to learn to be as self sufficient as possible (hence good opportunity to learn). Big challenge personally & have seen this with other AEs- Client success are under trained & under resourced locally (EMEA). The opportunity to grow existing customers is really challenging as the support structure lets them down & leaves them disappointed. In my experience the sweet spot is either end of the spectrum - huge enterprise accounts who are really well looked after or small customers who are self-serve & transactional. The challenge is providing ongoing service to the chunk in the middle. Also it’s worth noting that the Qualtrics brand means very little in Europe. Investment in brand & PR appears very light so as a sales rep you have to be prepared to spend 50% of your time as a personal marketing machine (depending how you see it - grind / grunt work or great opportunity for personal development). Inflexible working hours and no work from home policy. A little leeway would go a long way in making employees feel empowered & trusted.
