Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 32 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Meet great people." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

256 reviews

5.0

Jan 4, 2022

Great Place to Work

Senior manager

Recommend

CEO approval

Business Outlook

Pros

The leadership I have worked with here has been friendly and willing to help you grow in the company. Works easily with your schedule and understands you are human and have a family. Willing to help you better understand your position within your account.

Cons

Currently, just miss working in the office with everyone. That could also be a pro.

4.0

Jan 4, 2022

Fabulous

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home and an amazing support team to help you navigate any campaign you are on!

Cons

Hourly pay could be better and more competitive. Pay from campaign to campaign should never decrease. If you have reached a pay level, moving to another campaign for any reason should not lower your personal pay rate. Somewhere that needs to be absorbed and not by the employee who has earned the higher pay rate.

3.0

Jan 4, 2022

Good Environment, Could use better Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ROI has a great team environment and is a great place to pick up new skills and learn about the call center world, The other people who work here make it worthwhile.

Cons

Compensation is not dynamic and is tiered and caped for every position below account management. Their health insurance and other benefits are almost nonexistent while working from home.

Viewing 166 - 168 of 256 Reviews

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Great Place to Work

Fabulous

Good Environment, Could use better Benefits

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