Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 30 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "The training is inadequate." ((in 11 reviews)); "The pay and benefits are abysmal" ((in 10 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

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ROI Call Center Solutions reviews

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3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

256 reviews

1.0

Jun 3, 2021

RUN AWAY

Customer service

Recommend

CEO approval

Business Outlook

Pros

There is literally not one good thing about this company.

Cons

A company that lacks integrity, paid twice a month only if you call and remind them it’s against the law NOT to pay an employee for hours worked. Management was rude & not helpful what so ever at all, Called in to ask why a month later I wasn’t paid was literally hung up on 3 times, the pay for this job was extremely low to begin with. They start you at $11 an hour there’s a million better work from home opportunities out there. Do yourself a favor and run far away from this one!

3.0

Mar 6, 2021

Nice option from home but only 11 per hour

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home benefits and nice supervisors for the most part.

Cons

Training is rough and they put you in way before you know the company your representing. Way too many chats at once not able to give good customer service.

ROI Call Center Solutions Response

You seem to have posted your review on the wrong company. We are ROI Solutions, Incorporated in Medford, Massachusetts and we believe you worked at ROI Call Center Solutions in Utah. We are a software & CRM technology company. We do not have any jobs with the title of "Customer Service Representative" and we do not have a location in Utah. We would appreciate it if you would please remove your review from our page, and post it on your former employer's page, ROI Call Center Solutions. Thank you.

1.0

Dec 11, 2020

Set up to fail

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Co workers, some hours,sent own computer,

Cons

Training to high of standards and no mistakes,training not clear,managers don't help and set up to fail. Contradicting and hours go from great to none. Managers don't help Turning a single mom away before Christmas is the most cruelest thing ever.

Viewing 19 - 21 of 256 Reviews

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Reviews by job title

RUN AWAY

Nice option from home but only 11 per hour

Set up to fail

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