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ROI Call Center Solutions

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ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

256 reviews
1.0
Sep 25, 2016

Agent

Recommend
CEO approval
Business Outlook

Pros

The work is easy. There is little training and a lot of down time. Not a challenging environment, they give tacos every Tuesday.

Cons

Poor management. Sexist staff. Management is rude to floor workers. There is no respect for the staff and there are excessive mistakes due to poorly informed management. Terrible communication skills.

1.0
May 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Not really anything really good about this.

Cons

- management - upper management - lack of vision - lack of communication - unwilling to hear feedback - lots of promises, little follow through No pride in where they work. The break room is filthy (i don't think it has bee cleaned in years. The bathrooms are disgusting. Really there is nothing good about this company and I can't wait to get out of here.

1.0
Feb 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Constantly hiring, often on spot job offers after one interview, most positions require little to no call center experience.

Cons

There is little to no training for some of the smaller campaigns within the company, often putting employees in sink or swim positions when first starting. Turn around on employment is fast since a large portion of hires are in the <20yo demographic. It's almost impossible to get a raise unless you're friends with management within the company. Management will often discuss concerns with employees on the call floor in front of surrounding co-workers. Policy changes and scheduling changes can happen with little to no advance notice. No paid vacation or sick days. Team leads will seem annoyed when you have questions regarding your job.

Viewing 244 - 246 of 256 Reviews

Glassdoor has 259 ROI Call Center Solutions reviews submitted anonymously by ROI Call Center Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ROI Call Center Solutions is right for you.