Salesforce reviews

4.0

79% would recommend to a friend

(22,538 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Mar 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Salesforce experience looks great on a resume and provides good networking opportunities

Cons

Managers are just that, they are not leaders, all they are worried about is what deals are coming in. Managers also strongly played favorites on teams, and it was clearly seen when accounts would be assigned to AEs. Overload on resources so it is often hard to find out where to actually get help. AE's are often so pressed on their own numbers they don't want to stop and help their own teammates. Horrendous bro culture, a lot of AEs will do/say what they have to in order to get a deal to close, because accounts refresh every year they don't care about the downstream impacts on broken promises or poor customer experience. There is no boundary for work/life balance. Managers will call you over the holidays or late on weekends for updates on deals, they will expect you to put personal life on hold in order to hit your numbers. The company does not breed a positive culture, this is an incredibly toxic place to be.

1.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers and direct management are easy to get along with.

Cons

Mandated in-office 4 days a week with no data to prove the necessity and despite push back from employees. This comes after directly saying "Office mandates will not work" and refusing to take accountability for these past statements. Recent talk of yearly employee rankings and firing low performers despite not defining performance needed. Offices are closing and office space and perks are being removed despite the push for RTO. Layoffs occurred a month ago and we were told there would be no increase in work. My output has increased by 100% and we are not allowed to take overtime to compensate for this. The layoffs were determined at an executive level where those performing layoffs do not understand the daily job function of those that they cut. Executive leadership continuously ignore/does not seek feedback. They act as if they address concerns but simply do not acknowledge real issues and instead double down on their initial stance when given feedback.

1.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some really great people within the organization.

Cons

In reading some recent reviews, it's good to see the "Ohana" phrase is being called out for what it is, which is a marketing stunt. You are not family when you work at this company (or any company for that matter). You are assigned an employee number, and that is who you are. One keyboard stroke will put you in the 10% layoff column. Regardless of your skills, you need an account that is primed to spend money to expand their SFDC footprint. Reasons could include having just acquired another company (more SF licenses), or having recently hired a former SF exec (who will be your champion). Otherwise, if you don't have one, you will have a handful of accounts that have been pestered to let us "advise" them on how to solve their problems for the past several years. These customers understand the game, and avoid you like the plague. If you're in that unlucky category, your job will not be fun (nor will your commission checks). You then have to constantly get "scrappy," and ultimately do unnatural things to try and get any ACV on the board. You will also be viewed as an unproductive seller, and ultimately get managed out. To summarize, you need to have luck on your side (or be handed good accounts by your boss). Otherwise, you're constantly on the defense, and it's all your fault.

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Salesforce Response
3y
Thank you for your review and we are sorry to see that you're no longer with the business. As we continue to grow and scale, it's important for us to hear experiences such as yours, so we appreciate you taking the time to share. If there is any further information you would like to provide, you can do so anonymously by contacting our third-party provider EthicsPoint at salesforce.ethicspoint.com.
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