Salesforce reviews

4.0

79% would recommend to a friend

(22,530 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,530 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Selling a great product that works as long as the client knows what an implementation entails; Learned a lot while working there

Cons

-Terrible customer service-- Unless client pays for premium customer service, we can't help them (and even then we have to pass them onto a rep in another country); -Huge company with an even bigger ego. If you worked anywhere else, it's nothing compared to SF. You're lucky to work there and they don't value any of the reps opinions. If you were a senior level salesperson elsewhere, prepare to take at least two steps back. -Quota is unrealistic and management knows it. The best reps hit quota once a quarter typically. -Overworked: scolded if you don't answer calls and emails on weekends. -Benefits aren't always what they seem. Try to take full amount of paternity leave and you'll be told by management that, "No one really takes that long for paternity leave. You can come back in a few days or else your job won't be here." -Never able to take days off at end of months or the entire last month of a quarter.

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Salesforce Response
9y
Thank you for providing this feedback. I wanted to address your concerns about work-life balance because that's an issue that is top of mind for me right now (and, of course, wellness is one of our company's values). This company is moving so fast, which has lead to fantastic growth, but we need to be better about self-regulating and at teaching our managers to encourage their directs to disconnect on PTO and on the weekends. If you have any further thoughts about how we can do that, I encourage you to please reach out to me directly. Cindy Robbins EVP, Global Employee Success 415-536-7678
1.0
Jun 23, 2016

The Grass Only Looks Greener

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing, charismatic and inspiring CEO - I can listen to Marc B. talk for hours! The company has a pretty competitive compensation package, but vacation time needs some work. Health and dental are ok but could use a boost. They pay for your gym membership. Dreamforce is a phenomenal experience

Cons

The workforce is not very diverse and the environment is all about doing what it takes to launch product without any thought to employee burn out. No work/life balance & their work from home policy is also misleading. Layers and layers of politics beyond anything you will ever experience (& I've worked for some large corporations but nothing like SFDC)! More often then not, people get promoted based on popularity & not on merit. Internal opportunities are few as they would rather backfill from outside rather than consider developing an internal candidate. I'm surprised at the number of people that say this company cares about their people as all the depts I've worked with including my own often referred to having a "thankless job" and the sentiment seemed consistent everywhere I went - the only exceptions are the employees that are fairly new to the company. I am a firm believer in giving back which is why volunteerism was an important criteria for me when seeking out employees. I was so disappointed to discover that my management saw volunteer hours as a game - "log your hours and volunteer so we can beat the other dept....I will be checking hours by the end of the week" This is disturbing!

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Salesforce Response
9y
Thank you for your review. We take the employee engagement survey feedback (and feedback we get elsewhere – like Glassdoor reviews) seriously when we are creating our programs and policies. We encourage all employees to reach out to their manager or to any of the Employee Success leaders on my team when you see something that you think that we can improve. Cindy Robbins EVP, Global Employee Success
1.0
Apr 9, 2016

Just Awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work practices. World class benefits. Informal working environment. Get to work with some amazing peers.

Cons

It's with a heavy heart and reluctance that I share my review. Salesforce is an amazing company, however, within the department I work there is an overriding culture of insidious bullying, throwing people under the bus, lack of support, openness, coaching and development. Promotions are based not on your ability but for political reasons and whether your face fits, especially if you are able to 'toe the party line' and do not step out of line with the department head. This environment has been created and sustained over the last few years based on fear; if you are good at your job and have a point of view, no matter how professionally you express it you know your time is limited. The final result? A department which is wouldn't look out of place in North Korea, you would state black is white just to keep your job. It really is that bad. The worst of it is that this is known about at a very senior level and for some time and yet nothing is done to remove the perpetrator from the organisation. For fear of retribution I dare not share any further details, suffice to say that it's non-sales, and it's a department which should be the gold standard for promoting the Aloha culture. I'll leave it at that.

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Salesforce Response
10y
Thank you for taking the time to give us your feedback. The behaviors you describe are definitely not inline with our values or our code of conduct. If you are comfortable, please reach out to me directly to talk through your concerns in more detail and to share any suggestions on how you think we can improve the work environment for all of our employees. If you prefer, you can always safely and anonymously raise concerns via EthicsPoint. EthicsPoint can be reached at 1-866-294-3540 (US/Canada toll-free) or online at http://www.salesforce.ethicspoint.com/. I hope you will stick with us, keep providing your feedback, and help us make Salesforce a great place to work for all. Cindy Robbins EVP, Global Employee Success
Viewing 274 - 276 of 22,530 Reviews

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