Beneath the shiny marketing and flashy videos, it is and will be challenging (not in a good growth way) for any America’s or EU employees to advance or learn as employees.
USA employees must realize often embrace that you are not the leaders of the organization regardless of your title. You will most likely be insulted by delivery and often more junior employees (USA employees are second class citizens) with a level of certainty.
New Leadership can feel absentee with misaligned focus when they do show. Legacy leaders can make you feel like they are only here for their sunset march, collecting checks while losing focus of what made SoftServe great. Engineering center and delivery leadership is a mix of under-qualified juniors or legacy that have been promoted to leadership often with little to no merit. It is their way or you’re out. There is constant fighting Little to no embracing of ideas or individual thinking unless it came from Ukrainians, even if they are just repeating the idea you just stated. Innovation isn’t a coffee machine that talks or a copy of other’s ideas.
Enterprise sales is being crafted and controlled by people that have never been in the field let alone out of SoftServe or Ukraine and leaders that haven’t carried a bag in decades. Presales is non-existent, run by a team that has never been in the field for any duration. Average “senior” is 5-10 years behind a desk pushing work orders. They do not have the experience or vision needed to solution sell (and even admit this at times). Delivery architects and solutions leads have limited selling ability or customer skills.
As a “sales executive”, you must rewrite 80% of all deliverables and presentations as “overworked” delivery teams tend to “phone it in”. If you are lucky to find one or two gems, do whatever possible to make them happy to work for you.
Sales leaders and engagement/ops team think they are in a remake of “Boiler-room” where every sales executive is judged by spreadsheets versus common sense and field experience. A measure of success isn’t how many people you have on a call, especially if half the people are internal. The last two years have been bruised by a cadence of semi-annual events where field (sales and business Dev) are cut without warning and organization keeps shifting around based on these sheets.
