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      T-Mobile

      Engaged Employer

      T-Mobile Customer Service Associate Expert reviews

      3.7

      67% would recommend to a friend

      (3,054 total reviews)
      avatar

      Srini Gopalan

      39% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Customer Service Associate, Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,054 company reviews on Glassdoor. This indicates that most Customer Service Associate, Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Expert professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      3K reviews
      5.0
      Jan 20, 2026

      Great

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is great and Pay is okay

      Cons

      Not much room for growth

      2.0
      Jan 19, 2026

      Getting worse and worse for store employees

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits PTO Employee discount on mobile plans

      Cons

      We are forced to use customer devices to do any transactions customers come into the stores for. We are forcefully discouraged to use in house systems to do anything, forcing us to use the mobile app to do anything. This causes unnecessary wait time due to employees having to troubleshoot customer devices and personal accounts to set it up. Also, as someone who has no real deep knowledge on credit cards, I a do not feel comfortable being forced to push the companies new credit cards on customers.

      4.0
      Jan 14, 2026

      Great Company with Great Benefits

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Pay (base plus commission) Pto 401k match Pay for employees to go to school

      Cons

      None met and formed a bunch of lasting friendships with fellow employees

      Viewing 61 - 63 of 3,054 Reviews
      Related searches: T-Mobile Customer Service Associate, Expert jobs | T-Mobile Customer Service Associate, Expert salaries | T-Mobile benefits | T-Mobile Customer Service Associate, Expert interviews | T-Mobile conversations
      T-Mobile reviewsT-Mobile Customer Service Associate, Expert reviews

      Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.