T-Mobile Customer Service Associate Expert reviews

3.7

67% would recommend to a friend

(3,054 total reviews)
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Srini Gopalan

39% approve of CEO

48% positive business outlook

Customer Service Associate, Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,054 company reviews on Glassdoor. This indicates that most Customer Service Associate, Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Expert professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Cheap healthcare Monthly phone plan discount Commissionable opportunity

Cons

T-Life obsession is making our jobs harder at the customer's expense Cut employee compensation and took away taxes and fees included plans Broke promises about never raising the price of plans Took away high performer program Put more commissions into spif category which does not hit accelerator (ineligible for the up to 20 percent boost on commission) POS Software is a daily pain (except for mPOS. everything should go through that) Paid us spifs for us to replace our own jobs through T-Life T-Life pick up orders make it harder to meet metrics Taking away instant trades which helped sub prime customers get into the company (although I will still do the odd one here and there, but the company prefers all transactions go through T-Life)

3.0
Jan 7, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

Commission is good good team

Cons

Hours can fluctuate management can change quickly

Viewing 64 - 66 of 3,054 Reviews

Glassdoor has 24,575 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.