T-Mobile Customer Service Associate Expert reviews

3.7

67% would recommend to a friend

(3,054 total reviews)
avatar

Srini Gopalan

39% approve of CEO

48% positive business outlook

Customer Service Associate, Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,054 company reviews on Glassdoor. This indicates that most Customer Service Associate, Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Expert professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

3K reviews
4.0
Dec 8, 2025

T-Mobile Sales Rep

Recommend
CEO approval
Business Outlook

Pros

3 month training program that compensates for missing commission during that time Extensive benefits including stock options and company 401K match Can be flexible depending on location

Cons

Because of the nature of sales, having to make quota every month

5.0
Dec 4, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Amazing opportunity and if you put in the work you can make a great amount

Cons

Customers can be difficult to work with

5.0
Dec 1, 2025

Decent Company To Work For

Recommend
CEO approval
Business Outlook

Pros

robust benefits package, decent pay, depending on the location management *can* be extremely supportive

Cons

frontline employees do not receive clear communication in regards to our futures in the company

Viewing 82 - 84 of 3,054 Reviews

Glassdoor has 24,576 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.