Is T-Mobile a good company to work for as a Customer Service Associate Expert?

Customer Service Associate Expert professionals working at T-Mobile have rated their employer with 3.7 out of 5 stars in 3,051 Glassdoor reviews. This is a higher than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Customer Service Associate Expert Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Customer Service Associate Expert interview questions at T-Mobile .

Does T-Mobile pay Customer Service Associate Expert employees well?

Customer Service Associate Expert professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 3,051 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Customer Service Associate Expert salaries at T-Mobile.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3043) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (700) , Retail Store Manager (670) , Retail Associate Manager (546) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3428 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2137 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 993 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 787 reviews)); "Pay is good if your commission is good" ((in 666 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 951 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 529 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 387 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 341 reviews)); "Bad upper management not considerate" ((in 299 reviews))

T-Mobile Customer Service Associate Expert reviews

3.7

68% would recommend to a friend

(3,051 total reviews)

Srini Gopalan

40% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,051 reviews)

Ratings by demographic groups

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Customer Service Associate, Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,051 company reviews on Glassdoor. This indicates that most Customer Service Associate, Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Expert professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

3K reviews

2.0

May 29, 2026

High sales pressure for lower commission.

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits. Healthcare coverage is phenomenal and fairly inexpensive. Salary is good, but stagnating.

Cons

You're tracked on dozens of different metrics to the point where doing the right thing means you'll get punished and potentially written up. It'll also likely cost you some commission. The ME role is very obviously being phased out in favor of the mobile app. There is zero realistic growth opportunities beyond the retail level. You will not make it beyond the store. Competition for District manager/market manager roles has dozens if not hundreds of people competing for few roles.

5.0

May 28, 2026

Strong benefits and pay, but shifting to AI focus

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0

May 28, 2026

Great benefits and flexible scheduling, but poor comapny

Mobile expert

Recommend

CEO approval

Business Outlook

Pros

-benefits - bill discount, 75% off service -flexible scheduling with school

Cons

-everything else - t-mobile visa or write ups - everything in a retail stored is based out an app

Viewing 10 - 12 of 3,051 Reviews

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T-Mobile

T-Mobile Customer Service Associate Expert reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

High sales pressure for lower commission.

Strong benefits and pay, but shifting to AI focus

Great benefits and flexible scheduling, but poor comapny

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