Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,989 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,989 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 160 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 535 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 502 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 157 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Sep 5, 2014

Customer Service/ Call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people, $10 an hour, weekends off, paid holidays/holidays off, paid training.

Cons

A lot to learn, several screens that you need to be in at all times. Six weeks of training you are either in one of the training classes 6am-3pm or 3:30pm- midnight. if you miss a training class more then two days (if emergency) you can not make it up.

4.0

Sep 1, 2014

Could use a little more compassion, but otherwise good to work for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, excellent atmosphere/setting, great OJT program, OT available if offered

Cons

Management could use a little more sensitivity training with family issues, little room for advancement unless you kiss butt

4.0

Aug 19, 2014

Great experience, supremely disorganized company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Great way to gain experience, little to no requirements to get hired. - Very casual and friendly atmosphere. Great people, lots of friends. - Salary is not bad at all if you are a student and work hard to comission the max.

Cons

- Extremely disorganized, you have to learn how to do everything on the job as the training leaves you very unprepared. - No one seems to take the job seriously. - You find yourself working in projects for companies which are also extermely chaotic, this might be because of Teletech's service or because of the companies who hire Teletech, but anyway, there are times in which simply no one knows what to do at all with a certain issue. - Company doesn't really care about its customers, and it shows. - Tremendously unprepared, underqualified people get hired all the time.

TTEC Response

11y

Hi there, thanks for your input. We'll look into the things that you've mentioned and see what we are able to do to improve from it.

Viewing 2866 - 2868 of 2,989 Reviews

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TTEC

TTEC Client Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service/ Call center

Could use a little more compassion, but otherwise good to work for.

Great experience, supremely disorganized company

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