Pros
Project was tanking and we only got 5 calls a day that last for 5 min or less. Prior I had to work for a bank there and did so poorly on the phone they transferred me to an old tanking project with a stress free job description. I got to read books and kick back for eight hours a day 12 months a year. Training was cinch. And when the project really started to tank we got 2 hour lunches. The supervisors created all sorts of ways to earn extra time off like extra breaks and always brought in snacks. It was nothing like another project in teletech.
Cons
The bank I was originally hired for was USAA which has high customer quality ratings and a strict standard. I would just talk to old people on the phone for hours on end to eat up the time and alleviate the stress. Eventually they got wise and transferred me since I couldn't/wouldn't hack it. Damn that bank was invasive. No pens or pencils allowed, to combat identity theft by employees, and the whole bank project was behind a locked partisan. Everything about that project was unbalance, high strung, demanding and frustrating and you got to work with some the worst people in your town there.