Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,989 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,989 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,989 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

3.0

Jan 2, 2014

CSR Bilingual

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Stable company, average salary for Mexico, decent location.

Cons

Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics.

1.0

Dec 17, 2013

Teletech gave a glimpse of what it would be like in hell

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Met a lot of great people, otherwise we only worked because we had to

Cons

Constantly being put under pressure, and the company seemed to enjoy getting rid of seasoned staff and employing new people as new employees meant they would get some government grants...

1.0

Dec 14, 2013

Current Employee

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Monthly bonuses if you make the top tier of your site. Tuition reimbursement. Good job for college age/young adults.

Cons

Shift changes about every 4 months. Low pay. Poor management - little care for employees. They are completely concerned with meeting numbers at the expense of the employee. Constant changes. No opportunity to grow, no pay increases. Nowhere to move up. High turnover rate. Long, training that is unneeded. Not a career job. Poor hiring practices, will take people with poor working skills creating a poor working environment. High absenteeism.

Viewing 2899 - 2901 of 2,989 Reviews

Jobs at TTEC

Bilingual Service to Sales Agent – English-Spanish

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

View job

Proposal Content Specialist

Mexico

View job

TTEC

TTEC Client Operations Associate reviews

Company ratings over time

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Reviews by job title

CSR Bilingual

Teletech gave a glimpse of what it would be like in hell

Current Employee

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