Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,989 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,989 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

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TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Nov 23, 2013

TeleTech customer service representative experience thru the training phase. I would have rather worked in HR.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The hour combinations offered accommodates all employees needs. The trainers I had were great teachers.

Cons

Pushed for number of call per hour, not proper handling of valued customers. Some people need you to take your time so they understand and don't feel rushed. The customers appreciate and remember when they are properly cared for. That's why I left TeleTech. I didn't feel I'd ever be fast enough for them on my calls.

2.0

Nov 21, 2013

Worst Computer system known to man.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working at home. Paid training that was actually pretty good.Team leads were nice and would try to help you. The outlines and ideas for better customer service were well done.

Cons

Low pay. When slow you were told to log off. The software used to connect to network was very buggy and slow. Customers could give you negative feedback and when appealing they would still hold it against you even if it wasn't your fault. most of the time you would have to wait 15+ minutes for a supervisor to help with the call and you were never allowed to place customer on hold. Benefits? what benefits.

2.0

Nov 11, 2013

CCS

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great for at home work/part time

Cons

No compliants at this time

Viewing 2902 - 2904 of 2,989 Reviews

Jobs at TTEC

Bilingual Service to Sales Agent – English-Spanish

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

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Proposal Content Specialist

México

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TTEC

TTEC Client Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

TeleTech customer service representative experience thru the training phase. I would have rather worked in HR.

Worst Computer system known to man.

CCS

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