Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,989 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,989 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 641 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 430 reviews)); "Culture is good and salalry also" ((in 228 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

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TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

3K reviews

4.0

Aug 15, 2013

Average pay but Demanding customers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This job was flexible, hours are short.

Cons

This is my 3rd year working at home and I got hired by Teletech.com. This job duty was to answers phones for various companies. I worked for BestBuy.com. I got alot of irate customers mad about miscommunication or complainting about BestBuy.

2.0

Jul 27, 2013

Not for everyone.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The jobs and projects that Teletech has are good. I love the job I do on my specific project.

Cons

If you have kids or need a specific schedule then is not the place for you. They do not like to work with people when it comes to scheduling, or time off requests. They are a very difficult company to work for.

2.0

Jun 28, 2013

Exactly what you would expect from a part-time call center job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The best part of this job was the fact that I worked from home and it gave me some experience I needed in terms of call-center type jobs that I needed to move forward in my career. The training was pretty easy as well. This job is better suited for someone who just really needs a part-time job; maybe someone who is an undergraduate student.

Cons

The scheduling is not very flexible. They will change your work schedule without too much notice. Also you don't really work the 20 or so hours you are scheduled, unless the call volume is up. So you may end up having to pick up other people's shifts. Also, you never really receive any feedback on how to improve or develop your skills.

Viewing 2914 - 2916 of 2,989 Reviews

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TTEC Client Operations Associate reviews

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Average pay but Demanding customers

Not for everyone.

Exactly what you would expect from a part-time call center job.

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