Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,990 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,990 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 641 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 430 reviews)); "Culture is good and salalry also" ((in 228 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,990 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,990 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

5.0

Jan 7, 2013

A great experience.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The working environment is good.

Cons

none so far on my stay with the company

2.0

Dec 26, 2012

TeleTech treats you like a number instead of an employee.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very straight forward in what the company and what your supervisors want you to be/ work like. Set schedule for 6 months (or so) straight. Paid training (3 weeks in classroom, 2 weeks taking calls but being supervised). Fairly predictable job, you know what to expect every day you walk in. Benefits offered (if you think they're worth the money). Pay for performance (if you work extremely hard you will be rewarded). Stable job with a stable income.

Cons

No raises, rarely any promotions. The way you are treated is based on your statistics of working there - say you're extremely sick and can't come in, it's treated the same as a no call no show/ just not coming in, which puts you at a lower rating of the company. Schedules are based on your statistics, not what works for you. The "bonuses" they offer aren't very realistic to achieve. The company is very big - so other than my team lead, I'm not sure who I work for.

4.0

Dec 3, 2012

Awesome

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The health benefits are awesome plus the delights for the agents are good too. The salary is always up to date or sometimes it's advance.

Cons

Well, co-workers and supervisors who thinks he/she knows you and tell you how to rule the world

Viewing 2935 - 2937 of 2,990 Reviews

Jobs at TTEC

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TTEC

TTEC Client Operations Associate reviews

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TeleTech treats you like a number instead of an employee.

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